TERAPIZY USER AGREEMENT
PARTIES
This User Agreement (hereinafter referred to as the “Agreement”) is entered into between Terapizy Teknoloji Anonim Şirketi, located at Maslak Mahallesi Hadımkoru Yolu Caddesi B1 Blok No:2b1 İç Kapı No: 108 Sarıyer/Istanbul, registered with Maslak Tax Office under Tax Number 8391146067 (hereinafter referred to as “Terapizy”), and the individual who expresses their intent to use Terapizy’s services by approving this Agreement (hereinafter referred to as the “User”). The Agreement is established and takes effect upon the User checking the “I accept the User Agreement” box and Terapizy recording the User’s acceptance.
Terapizy and the User are individually referred to as a “Party” and collectively as the “Parties.”
SUBJECT OF THE AGREEMENT
This Agreement outlines the terms and conditions governing the consultancy and therapy services provided to the User through Terapizy. Terapizy provides these services in compliance with the obligations and rights set forth under Law No. 6502 on Consumer Protection, Law No. 6698 on the Protection of Personal Data, and the Regulation on Distance Contracts.
DEFINITIONS
3.1. Online Therapy: A session conducted online between the Consultant and the User, within the service areas designated by Terapizy, at a date and time selected by the User based on the Consultant’s availability.
3.2. Online Payment System: The online payment service provided through payment service providers partnered with Terapizy, enabling the User to pay for purchased services under the terms and conditions of this Agreement using credit cards, debit cards, or bank transfers.
3.3. Consultant: An individual who collaborates with Terapizy under a Consultancy Agreement, qualified to provide online consultancy and therapy services to the User through Terapizy.
3.4. Consultancy and Therapy Services (Services): Online therapy activities provided to the User by the Consultant through the Platform as part of Terapizy’s operations.
3.5. Private Session: A session type where the User chooses not to show their image for privacy reasons.
3.6. Personal Data: Any information relating to an identified or identifiable natural person.
3.7. Processing of Personal Data: Any operation performed on personal data, such as collection, recording, storage, preservation, alteration, reorganization, disclosure, transfer, acquisition, making available, classification, or prevention of use, whether automated or non-automated, as part of a data recording system.
3.8. User: A natural person who benefits from Terapizy’s online consultancy and therapy services in exchange for a fee and consents to sharing their personal data for the purpose of receiving these services.
3.9. Mobile Application: Terapizy’s mobile application, available for download on mobile devices from online app stores, either free or for a fee.
3.10. Platform: The digital communication platform accessible via the website www.terapizy.com and/or the mobile application, enabling Users to access online consultancy and therapy services with a Consultant through purchased sessions or session packages.
3.11. Appointment: A schedule mutually agreed upon by the Parties for the provision of online consultancy and therapy services under suitable conditions.
3.12. Website: The website accessible at www.terapizy.com.
3.13. Agreement: This document containing the user terms, along with the Privacy and Cookie Policy and the Information Notice, which form an integral part of this Agreement.
3.14. Terapizy: The legal entity representing Terapizy Teknoloji Anonim Şirketi, including its iOS and Android software, mobile application, the website www.terapizy.com, and the registered trademark “Terapizy,” which provides online consultancy and therapy services through digital communication tools.
3.15. Visitor: A natural or legal person (or authorized representatives of a legal person) who visits or uses the Website without providing personal contact information.
SCOPE OF THE SERVICE
4.1. Terapizy provides online consultancy and therapy services to the User through the Platform, in accordance with the session plan selected by the User and delivered by the chosen Consultant, for a fee.
4.2. Terapizy undertakes to provide the consultancy services selected by the User, in accordance with the relevant contracts and under the terms and fees determined by Terapizy. The User undertakes to pay the specified fee for the selected session or session package in a timely manner and through the payment method approved by Terapizy.
4.3. Terapizy reserves the right to modify, suspend, or terminate the content or format of the services, as well as adjust the service fees at its discretion.
4.4. Session and session package fees are as published on the Platform. Terapizy may unilaterally modify these fees, but such changes will not affect previously purchased sessions or session packages.
USER’S RIGHTS AND OBLIGATIONS
5.1. By accessing the Platform, the User is deemed to have accepted the terms of use and the rules of this Agreement. The User declares, accepts, and undertakes that they have read and understood the entire Agreement, approved its provisions electronically, completed the membership process, and will comply with the terms of the membership services provided on the Platform, acknowledging that the Privacy and Cookie Policy and Information Notice are integral parts of this Agreement.
5.2. Before becoming a member, the User declares, accepts, and undertakes that they are over 18 years old, have full legal capacity, have provided accurate and complete information as requested, and are bound by the terms of this Agreement upon completing the membership process by checking the “approval” box.
5.3. The User may access the Platform using the username and password created during registration, select a session plan and Consultant, and benefit from the session or session package within the scope of this Agreement, provided payment obligations are fulfilled. The services provided to the User are limited to the duration specified in this Agreement.
5.4. The User acknowledges that the information and advice provided by the Consultant during consultancy and therapy services are the Consultant’s personal opinions and do not bind Terapizy. Terapizy is not liable for damages caused by the User’s statements or third-party opinions.
5.5. Pursuant to applicable laws and regulations, the User may not record audio or video of their sessions with the Consultant, obtain copies of the sessions, or share such recordings with third parties.
5.6. The User declares, accepts, and undertakes to use Terapizy’s services solely for personal consultancy and not to allow others to use the services for commercial or personal purposes.
5.7. The sessions between the User and the Consultant will focus on sexual and relationship therapy, in line with Terapizy’s intended use. The User may use an “anonymous” name or pseudonym during sessions for privacy reasons, and no liability can be attributed to the User for not using their legal name.
5.8. The User may opt for a “private session” at their discretion, selecting the “no-video” option on the digital communication tool. Terapizy is not liable if the User’s face is seen by the Consultant due to the User enabling their camera, disabling the no-video option, or other User-related errors.
5.9. The User may contact Terapizy at hello@terapizy.com for further information, requests, or complaints regarding Terapizy’s services.
5.10. The User undertakes to provide accurate information during registration, provide a valid email address, and promptly notify Terapizy of any changes to such information.
5.11. The User undertakes to maintain the confidentiality of their password, is solely responsible for any inability to access services due to incorrect entry of username or password, and must immediately notify Terapizy if they have concerns about account security. Terapizy is not liable for damages caused by third-party use of the User’s username or password.
5.12. The User undertakes to prevent inappropriate use of the Platform and promptly report any such use to Terapizy.
5.13. The User undertakes to ensure adequate internet access, use a device compatible with the Platform, secure their connection, and take necessary measures in this regard.
5.14. The User undertakes to pay the service fee through the payment system and method approved by Terapizy.
5.15. The User undertakes not to transfer their membership account to a third party or modify the Platform without Terapizy’s written consent, to follow any changes to the Agreement’s terms, and to terminate their membership if they do not accept such changes.
5.16. The User undertakes not to access Terapizy’s services through unauthorized means, use automated tools such as robots or scrapers, copy, transfer, or view services in violation of this Agreement, or interfere with features restricting service copying.
5.17. The User undertakes not to infringe intellectual property rights, such as copyrights, patents, trademarks, or trade secrets, related to the content provided by Terapizy.
5.18. The User undertakes not to use or distribute viruses, worms, or similar harmful technologies on the Platform, or engage in behaviors aimed at manipulating Terapizy’s services or rating systems.
5.19. The User undertakes not to reverse-engineer, decompile, or use data extraction methods on the Platform or its software, and declares that they own or have the necessary licenses, permissions, and consents for any designs, audiovisual recordings, code, or materials shared with Terapizy.
5.20. The User undertakes not to share or display illegal, threatening, defamatory, or slanderous content with the Consultant through Terapizy. Terapizy is not liable for any illegal actions, which solely bind the Parties involved.
TERAPIZY’S RIGHTS AND OBLIGATIONS
6.1. Terapizy may unilaterally modify the information on the Platform, this Agreement, and any policies, including privacy principles, at any time, provided such changes comply with applicable legislation and are announced or published on the Platform.
6.2. Changes made by Terapizy take effect upon publication on the Platform, while unchanged provisions remain in force. Terapizy reserves the right to change the Website’s domain name, appearance, or services at any time.
6.3. Terapizy undertakes to act in compliance with applicable legislation, particularly Law No. 6502 on Consumer Protection, in the implementation of this Agreement and the resolution of disputes.
6.4. Terapizy’s operations under this Agreement do not imply a guarantee that the User’s hardware or software is compatible with the services or that the services will function correctly with the User’s equipment. Terapizy is not liable for damages, losses, or failures in the User’s electronic or mobile devices.
6.5. Terapizy does not guarantee that access to the Platform or the services will be secure, continuous, uninterrupted, or error-free. Terapizy is not liable for service disruptions due to force majeure events such as war, terrorism, strikes, energy crises, power outages, earthquakes, floods, emergencies, cyberattacks, viruses, communication failures, or pandemics. Terapizy is not liable for the User’s inability to access services due to incorrect entry of email or password.
6.6. Terapizy may temporarily suspend access to the Platform for development work or technical repairs and reserves the right to suspend operations for technical maintenance. Terapizy is not liable to the User or third parties for such suspensions.
6.7. Terapizy may restrict or terminate the User’s access or cancel their membership without notice if the User breaches any terms of this Agreement.
6.8. The User is solely responsible for the use of information provided on the Platform, and Terapizy is not liable for any resulting damages. Terapizy may offer its services with third-party products or promotions but is not liable for third-party products or services.
6.9. Online sessions are conducted confidentially between the Consultant and the User. The User joins the session via a link provided by Terapizy. Terapizy undertakes to ensure that no third parties, including Terapizy representatives, participate in the session and to maintain confidentiality.
SERVICE FEES AND BILLING
7.1. The User undertakes to pay the service fees specified on the Platform for the selected session plan using the payment method approved by Terapizy. Failure to make timely and complete payments will result in restricted access to content, and the User is solely responsible for such restrictions.
7.2. The User accepts that the service fee will be charged to their credit/debit card as per the payment method specified on the Platform. The User acknowledges that Terapizy may use a payment service provider to collect fees, consents to the transfer of necessary personal data to the provider, and agrees not to hold Terapizy liable for data breaches if reasonable security measures are in place. Terapizy may adjust fees to reflect changes in service costs or tax rates and reserves the right to modify prices.
PROTECTION OF PERSONAL DATA
8.1. By approving this Agreement during registration, the User consents to the processing, recording, storage, backup, deletion, and domestic or international transfer of personal data provided during registration or while using Terapizy’s services, in accordance with this Agreement, the Privacy and Cookie Policy, the Personal Data Protection and Processing Policy, and the Information Notice. Terapizy undertakes to fulfill its obligations under Law No. 6698 on the Protection of Personal Data.
8.2. Terapizy may send informational emails and messages to the User’s registered email address and phone number. The User may opt out of these communications by terminating their membership. By approving this Agreement, the User consents to receiving such communications if explicitly permitted.
8.3. The User undertakes to provide accurate, complete, and up-to-date personal information, promptly notify Terapizy of any changes, and accept full legal and criminal liability for non-compliance. The User is liable for any damages incurred by Terapizy due to such non-compliance and undertakes to compensate Terapizy upon request without requiring a court order.
8.4. Terapizy may use personal data to respond to User inquiries, resolve issues, deliver services, and improve service quality. Terapizy records and uses the User’s IP address to address Platform-related issues.
8.5. The User must submit requests regarding the processing, transfer, or storage of personal data to Terapizy in accordance with the methods specified in Law No. 6698. Terapizy will respond to such requests as soon as possible, within 30 days at the latest, free of charge.
8.6. If a request is rejected, deemed insufficient, or not responded to in time, the User may file a complaint with the Personal Data Protection Board within 30 days of the response or 60 days from the request date.
INTELLECTUAL PROPERTY RIGHTS
9.1. Terapizy reserves all intellectual property rights related to the Platform. The User’s payment for services does not grant any ownership rights over the digital content or Platform. All digital content, trademarks, logos, domain names, and elements related to Terapizy belong to Terapizy or its licensors.
9.2. Terapizy Teknoloji Anonim Şirketi is the exclusive rights holder of the Platform. Terapizy has full authority over the Platform’s organization, use, and disposal, and may modify conditions, information, and content without prior notice. All software, articles, photos, images, designs, documents, animations, videos, and other products on the Platform are protected by Terapizy’s intellectual and industrial property rights and may not be used without written permission.
9.3. Copying, reproducing, using, or distributing Platform content without permission is prohibited. Photos, videos, animations, texts, and other materials may not be published, copied, reproduced, distributed, or modified on any platform or medium without Terapizy’s consent.
RIGHT OF WITHDRAWAL
10.1. Terapizy’s services are considered “instantly performed” and are generally exempt from the right of withdrawal.
10.2. However, at Terapizy’s discretion and in line with its customer satisfaction policy, the User may exercise the right of withdrawal under specific conditions. The User may request a refund within 14 days of payment for a session, provided no appointment has been scheduled. Terapizy will refund the payment within 14 days of receiving the withdrawal request. The User irrevocably declares that they cannot exercise this right after 14 days or if an appointment has been scheduled. For session packages, the User may exercise the right of withdrawal within 2 days after the first session, provided no appointment for the next session has been made, by notifying Terapizy in writing. In such cases, the fee for the first session will be deducted at the non-discounted single-session rate, and the remaining amount will be refunded.
10.3. The User may cancel a scheduled session up to 48 hours before the appointment without a refund, and a new appointment will be arranged. If canceled later, the User cannot request a refund or reschedule the session.
10.4. The User must use purchased services within 1 year from the purchase date. Unused sessions will be canceled, and no refund or session rescheduling will be available.
10.5. If the User cannot use the services due to force majeure and notifies Terapizy, Terapizy may, at its discretion and subject to proof of force majeure, offer a new service package or refund the fee within 14 days of the request.
10.6. The User must submit withdrawal requests through www.terapizy.com or the Mobile Application before the withdrawal period expires. Terapizy will confirm receipt of the request. Requests made through other means (e.g., email, mail) will not be valid.
10.7. If Terapizy fails to respond to a service-related issue within a reasonable time, a new appointment plan may be created at Terapizy’s discretion.
10.8. If the User is dissatisfied with the chosen Consultant, Terapizy may suggest a new Consultant once per package to ensure proper service delivery.
10.9. A Consultant may refuse to provide therapy services to the User for valid medical reasons without refund obligations. The Consultant’s determination that the services are partially or wholly unsuitable for the User is at their discretion, subject to Terapizy’s review. The User will not be entitled to a refund if a valid reason is established.
10.10. If a session is significantly disrupted due to the Consultant’s actions or negligence, a new session date will be set. However, no refund will be provided if the disruption is due to the User’s device, tools, or infrastructure issues.
TERMINATION OF THE AGREEMENT
11.1. Terapizy may terminate this Agreement immediately without notice if the User violates this Agreement, the Privacy and Cookie Policy, or applicable legislation, and reserves the right to claim compensation for damages caused by such violations.
11.2. Terapizy may unilaterally discontinue providing services under this Agreement due to changes in service delivery, and the User has no right to claim compensation.
11.3. The User may terminate their membership at any time by closing their account or notifying Terapizy, without stating a reason, but has no right to request a refund.
11.4. Upon membership cancellation, the User may exercise rights detailed in the Privacy and Cookie Policy and Information Notice as specified therein.
11.5. Terapizy may terminate the User’s membership for non-compliance with this Agreement’s rules. The User accepts legal and criminal liability under Law No. 6698 for storing third-party or Consultant personal data. Terapizy is not liable for damages caused by the User’s actions, and reserves the right to seek compensation for breaches of this Agreement.
NOTIFICATION
The email addresses provided by the User during registration are considered their legal residence and official notification addresses. Notices or warnings regarding termination or withdrawal from this Agreement must be made via notary, registered mail, or secure electronic signature through a registered email system.
EVIDENCE AGREEMENT
The Parties agree that all application records on Terapizy will be retained for 3 years from the transaction date and constitute an evidence agreement. The Parties accept that Terapizy’s books, records, employee notes, computer records, faxes, and other documents related to this Agreement are conclusive evidence under Article 193 of the Code of Civil Procedure, and this clause constitutes an evidence agreement.
WAIVER
The Parties’ failure to enforce or benefit from any provision of this Agreement does not constitute a waiver of their rights to enforce or benefit from other provisions.
TRANSFER
Terapizy may transfer or assign this Agreement and its rights and obligations to a third party at any time. The User agrees to cooperate with Terapizy in such cases.
SEVERABILITY
If any provision of this Agreement becomes invalid or unenforceable, the remaining provisions remain valid and enforceable. The Parties will, in good faith, revise affected provisions to align with the Agreement’s purpose and applicable laws.
DISPUTE RESOLUTION
Any disputes arising from the interpretation or application of this Agreement will be exclusively resolved by the Istanbul (Çağlayan) Courts and Enforcement Offices under Article 17 of the Code of Civil Procedure.
OTHER PROVISIONS
The User’s rights to file complaints under Law No. 6698 on the Protection of Personal Data and to apply to Consumer Arbitration Committees in their place of residence, subject to monetary limits set annually by the Ministry of Trade, are reserved.